Hero Genuine Parts:-

A delightful journey of our customers is at the heart of Hero MotoCorp's business strategy and to ensure 100% customer satisfaction, Hero MotoCorp Ltd. has a dedicated business unit for serving our customer's need for genuine parts sold as

HERO GENUINE PARTS popularly known as HGP.

VISION : "No Customer has to ever wait for a Part that they NEED"

The objective of providing a never ending delightful experience to our customer is broadly characterised by Hero MotoCorp’s persistent focus on Increasing our reach, setting industry benchmarks & ensuring low cost of ownership.

Increasing our Reach

At Hero MotoCorp, we are creating an effective ecosystem to ensure one of the widest and deepest visibilities across a multi-layered Bangladesh market. To meet ever evolving customer aspirations, we are consistently strengthening the entire network of customer touch points to respond to changing realities. 

Increasing our Reach

Setting industry benchmarks

Hero Genuine Parts are the only certified parts for your Hero two-wheelers. They are engineered with precision as a perfect fit for your bike to provide you with enhanced and unmatched performance. Every part goes through a strenuous test of critical quality check points before becoming a Hero Genuine Part. These parts are also now supplied through Global Parts Center (GPC) in Neemrana.

Low Cost of Ownership

Hero MotoCorp is committed to not only enhancing the customer experience through its products, parts and services but is also focused on reducing the total cost of ownership of a 2 wheeler. The pursuit thus includes the costs of acquiring, installing, using, maintaining and replacing a product. To fulfil this very objective, the entire HGP portfolio despite its highest quality standards is priced in an affordable manner to lower the parts replacement cost of our customers

FAQ's

What if Spark plug gets deteriorated?

A spark plug is one of the essential components in the ignition system. The electrodes of the spark plug wear out due to repeated discharge of high voltage and corrosive oxidization due to combustion, causing the plug gap to gradually increase.
Generally it is recommended to replace the spark plug once in every 12000 kms, as it deteriorates by this time. Prolonged usage of such a spark plug will result in starting trouble, misfiring, lack of power and higher fuel consumption and emissions. In extreme cases, it might even leave you stranded with replacement as the only possible solution.
HGP Spark plugs are specifically designed for your Hero vehicle to ensure long lasting trouble free ride. For further assistance, kindly visit your nearest Authorised Workshop.

When should I replace Air Filter?

The Air Filter, filters the particles and dust in the intake air to protect the engine parts. It generally gets clogged over a period of time due to particles and dust over prolonged usage.
Hero MotoCorp vehicles basically have three different types of air filter, they are, Polyurethane wet type, Dry Paper and Viscous Paper type. The Polyurethane and dry paper filters require periodic cleaning. Polyurethane requires replacement once it is damaged where as Dry Paper Filter requires replacement once in every 12000 km. Viscous type does not require cleaning and replacement is recommended once in every 15000 km. More frequent cleaning or early replacement may be required when used in dusty condition.
If the recommended schedule is not followed, it may lead to lack of engine power, reduced fuel efficiency and premature engine failure resulting in expensive repairs.
Filtering capability may get affected by using a non - genuine air filter. There are many HGP look-alike filters available in the open market, which are inferior in quality. Such filters deteriorate under normal usage causing the filters to shrink, thus reducing their sealing capability. Use only HGP genuine air filter to ensure optimum engine performance and enhance life. For further assistance, kindly visit your nearest Authorised Workshop.

When should I change the Fuel Tube?

A Fuel Tube is a joint through which continuous flow of fuel takes place from the fuel tank to carburetor.
Generally 4 year is the average replacement time recommended for a fuel tube. In exceptional cases like unattended vehicle for over 6 months or more, fuel Hose need to be replaced.
A continuous flow of fuel deteriorates fuel tube due to high volatility of petrol internally and it starts leaking from fuel tube joints indicated by fuel smell.
HGP's fuel hose is made up of different layers of materials, which prevents deterioration against fuel internally and withstands different climatic conditions externally. It is recommended that both ends of the fuel tube are connected with a wire clip.
For further assistance, kindly visit your nearest Authorised Workshop.

What would happen if I don’t change Engine oil?

Continual use of engine oil severely takes away its ability to 'lubricate' and 'clean', making it impossible to maintain normal engine functioning.
Generally, Engine Oil replacement should happen once in every 4000 kms/ 2 weeks- Whichever is earlier.
If the above schedule is not followed, it may lead to poor performance and fuel economy indicated by engine overheating and an increase in noise levels. In extreme cases, it may eventually result in total engine failure leading to expensive and time consuming repairs.
The superior characteristics of HGP recommended 10W30 SJ JASO MA engine oil are:-
• Efficient lubricating, cleaning, cooling and sealing capabilities.
• Better cold starting ability
• Enhanced drain period
• Environment friendly
For further assistance, kindly visit your nearest Authorised Workshop.